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Full-time 1-2 UX Researchers needed for qualitative research project

at Ria Financial in Bracknell, UK

About Us

We are a truly global fintech organization and a provider of worldwide international money transfer, electronic and transaction processing solutions.
With an absolute focus on delighting customers, we’re constantly evolving our money transfer services and creating new and innovative digital products.
We want to be the world’s number one non-bank provider of international payments which is why we need the most passionate, intelligent and talented people to work with us.

What we're looking for

We're looking for 2-3 talented UX researchers to contribute to one of our current research projects. These candidates will be owning the qualitative interview track of the project. Interview participants will located in the UK.

Candidate Qualifications

Minimum qualifications:

• BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or a related field, or equivalent practical experience.
• 3 years of work experience in an applied research setting.

Preferred qualifications:

• 5 years of relevant work experience, including experience integrating user research into product designs and design practices.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.
• Excellent working knowledge of statistics and the principles of experiment design.
• Effective interpersonal, communication, negotiation and collaboration skills.


• Bring yourself up to speed quickly on the high level project outcomes, existing research and its related products
• Provide feedback on list of interview questions supplied by HiFX
• Execute the interview scheduling and participation workflows. List of eligible participants will be provided by HiFX.
• Each interview will have 1 dedicated facilitator and 1 observer / note taker
• A minimum of 7 participants will need to be scheduled with a goal sample size of 5 participants per segment (ballpark of 3-4 segments max 28 participants)
• Interviews will be recorded and transcribed
• Synthesize and summarize interview findings


• Attendance at weekly research team meetings and as needed during the project
• Email, slack and written requests will be replied to within 24hrs with ETAs and feasibility


Ballpark estimations...
• 2 weeks total for both resources

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Published on 23-06-2017